Field Service
A team with over 500 years of combined OEM experience provide engineers for site maintenance services, installation and commissioning of a wide range of equipment.
Around 70% of our Field Service Engineering (FSE) team is OEM experienced, comprising of Technical Specialists, Team Lead Technicians, Lead Technicians and Advanced Technicians. Supported and managed by our Lincoln based Operations team.
We work closely together to ensure on time mobilization and delivery of our highly skilled workforce.
Our in-house FSE team boasts an impressive level of experience and expertise, as summarized below, in terms of combined years’ experience;
Engine Build – 1,000 years
Package Installation – 325 years
Engine Commissioning – 900 years
Controls Experience – 550 years
Service Experience – 1,000 years
As part of Our Ethos, all Field Service staff has training and development plans in place which is recorded in our formal Training and Competency plans.
Logistics
With competency applying to all personnel, which is underpinned and supported by our DNV ISO approved Competency Assurance System. We ensure the selection and on time delivery of our experienced Field Service Engineers and tooling inventory, globally, to support all customers both onshore and offshore. Our FSE team is fully compliant with relation to Health, Safety and the Environment. Our visa and tooling strategies also help to enable an available, repeatable and trusted level of support.
A base-line level of QHSE training is fully mapped into our Competency Framework for all Field Service Engineers.
The Field Service Operations team is available 24 hours a day, 7 days a week, to ensure the required support network is in place for our customers, for planned, unscheduled and changing mobilization requirements for our FSE team and equipment.
Our specialist skill set is structured to ensure that an EthosEnergy Light Turbine FSE is available and received by the customer on site in support of all scopes not requiring the support of a specialist vendor.
Ease of Shipment
FS inventory of toolkits and specialist equipment is structured in such a manner to ensure the capability for rapid and safe shipment, globally, for all required equipment without delay. Capability to support a number of same scope outages, simultaneously, round the world.
Periodically tested to ensure PAT, LOLER and calibration validity is fully maintained where applicable.